London · NW1 5QH
Western Eye Hospital
Western Eye Hospital on Marylebone Road is a specialist eye hospital offering cataract surgery and care for macular degeneration, glaucoma and diabetic retinopathy. Its eye A&E, the only emergency service in west London dedicated to eye problems, treats adults and children with urgent or sight-threatening conditions from 8am to 8.30pm every day.
Contact details, visiting and parking from the hospital’s official website, checked on 26 September 2026. Please check with the hospital before you travel.
Western Eye Hospital phone numbers
Hospital020 3312 3209- Eye A&EOpen 8am–8.30pm daily020 3312 3247
- Appointments (booking team)Mon–Fri 8am–6.30pm020 3313 5000
- PALS (patient advice and liaison)Mon–Fri 10am–4pm (excluding bank holidays)020 3312 7777
PALS email: imperial.PALS@nhs.net
In an emergency call 999. For urgent medical advice call NHS 111.
Where is Western Eye Hospital?
153-173 Marylebone Road, London NW1 5QH
Directions in Google MapsNearest NHS hospitals
Visiting times at Western Eye Hospital
Adult wards
Up to 2 visitorsAlex Cross ward 3.30pm–8pm, up to 2 visitors at the bedside
Parking at Western Eye Hospital
No on-site car park, and very limited general and disabled parking nearby (see Westminster City Council). The nearest off-site option named by the trust is the Q-Park Church Street car park on Penfold Street near Edgware Road station (146 spaces, outside the congestion charge zone).
- per hour (Q-Park Church Street, off site)£2.40
Getting there
- By busMany routes stop nearby, including 2, 13, 18, 27, 82, 113, 139, 189, 205, 274 and 453, plus night buses N13 and N113.
- By trainMarylebone (Bakerloo line and national rail) is about a 4-minute walk; Edgware Road about 5–7 minutes; Baker Street about 8 minutes; Paddington about 14 minutes.
Shops, food and facilities
- Café (ground floor)
- Pharmacy by the main entrance (closed weekends and bank holidays)
- Free NHS Wi-Fi
How Imperial College Healthcare NHS Trust performs
NHS England publishes waiting times for Imperial College Healthcare NHS Trust as a whole, covering Western Eye Hospital and the trust’s other hospitals.
Waiting-list data: July 2026Published by NHS England on · next release expected 8 October 2026 · sources
NHSQueue score: 6.0 out of 10
Better than mostImperial College Healthcare ranks 42 of 126 NHS hospital trusts in England on the latest official figures.
- Waiting list (share within 18 weeks)better than 76% of trusts
- A&E (seen within 4 hours)better than 69% of trusts
- Diagnostic tests (waiting under 6 weeks)better than 74% of trusts
- Cancer (28-day and 62-day standards)better than 32% of trusts
- CQC inspection ratingbetter than 25% of trusts
Each measure is compared with every other NHS hospital trust, then combined: waiting list 35%, A&E 20%, tests 15%, cancer 15%, CQC 15%. How the score works
Waiting list for planned treatment
11.1 weeksD wait grade
median wait · 69.9% under 18 weeks · 83,496 waiting
−512 waiting vs June 2026
Waiting times by specialty
A&E
76.4%
seen within 4 hours in August 2026 · 23,999 attendances
England: 75.0%
A&E waiting times
Diagnostic tests (MRI, CT, endoscopy…)
9.2%
waiting 6+ weeks · 18,323 waiting for a test
July 2026 · standard: under 1%
Test waits
Cancer: diagnosed within 28 days
82.3%
65.9% treated within 62 days
July 2026 · standard 75%
Cancer waiting times
Other hospitals run by Imperial College Healthcare
- St Mary's HospitalA&E open 24 hours · Praed Street, London W2 1NY
- Charing Cross HospitalA&E open 24 hours · Fulham Palace Road, London W6 8RF
- Hammersmith HospitalUrgent treatment centre · Du Cane Road, London W12 0HS
- Queen Charlotte's & Chelsea HospitalDu Cane Road, London W12 0HS
Imperial College Healthcare NHS Trust: all hospitals and contact details →
Western Eye Hospital: common questions
What is the phone number for Western Eye Hospital?
The main number for Western Eye Hospital is 020 3312 3209. Other useful numbers: eye a&e 020 3312 3247; appointments (booking team) 020 3313 5000. For help with a complaint or concern, PALS is on 020 3312 7777.
What are the visiting times at Western Eye Hospital?
Adult wards: Alex Cross ward 3.30pm–8pm, up to 2 visitors at the bedside. Check with the ward before you travel, as times can change.
How much is parking at Western Eye Hospital?
No on-site car park, and very limited general and disabled parking nearby (see Westminster City Council). The nearest off-site option named by the trust is the Q-Park Church Street car park on Penfold Street near Edgware Road station (146 spaces, outside the congestion charge zone). Charges: per hour (Q-Park Church Street, off site): £2.40.
Where is Western Eye Hospital?
Western Eye Hospital is at 153-173 Marylebone Road, London NW1 5QH. It is run by Imperial College Healthcare NHS Trust. By bus: Many routes stop nearby, including 2, 13, 18, 27, 82, 113, 139, 189, 205, 274 and 453, plus night buses N13 and N113.
Sources: NHS England statistics on referral to treatment (RTT) waiting times (July 2026), A&E attendances (August 2026), diagnostic waiting times (DM01) and cancer waiting times, published 10 September 2026; hospital sites from the nhs.uk organisation data. Figures are checked against the official national totals before every update.
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