London · W12 0HS
Queen Charlotte's & Chelsea Hospital
Queen Charlotte's & Chelsea Hospital is a maternity, women's and neonatal hospital on the Hammersmith Hospital site in East Acton. It has a labour ward, a midwife-led birth centre, specialist care for complicated pregnancies and fetal medicine, and a neonatal intensive care unit. There is no A&E.
Contact details, visiting and parking from the hospital’s official website, checked on 26 September 2026. Please check with the hospital before you travel.
Queen Charlotte's & Chelsea Hospital phone numbers
Hospital020 3313 1111- Maternity helpline020 3312 6135
- Appointments (booking team)Mon–Fri 8am–6.30pm020 3313 5000
- PALS (patient advice and liaison)Mon–Fri 10am–4pm (excluding bank holidays)020 3312 7777
PALS email: imperial.PALS@nhs.net
In an emergency call 999. For urgent medical advice call NHS 111.
Where is Queen Charlotte's & Chelsea Hospital?
Du Cane Road, London W12 0HS
Directions in Google MapsNearest NHS hospitals
Visiting times at Queen Charlotte's & Chelsea Hospital
Maternity
Labour ward: 2 birth partners 9am–7pm (no swapping). Postnatal ward: 2 named support people, one of whom can stay 24 hours; a second adult visitor 4pm–7pm, when the baby's siblings may also visit. Antenatal ward 4pm–7pm (no children). Birth centre 4pm–7pm, up to 2 at the bedside
Intensive care
Neonatal unit: parents 24/7, others 3pm–8pm
Gynaecology and oncology ward: 3pm–8pm, up to 2 visitors.
Parking at Queen Charlotte's & Chelsea Hospital
A small number of pay-and-display bays outside the main entrance on Du Cane Road, on Artillery Lane and at the north entrance (zone N), paid by cash, card or contactless. Off-site parking at the Wormwood Scrubs council car park (via Artillery Lane). Inside the ULEZ.
- per hour£2.40
Free or reduced parking: 2 disabled bays outside the hospital plus 18 more across the shared site, free for Blue Badge holders.
Getting there
- By busRoutes 7, 70, 72, 272, 283 and night bus N7 stop outside on Du Cane Road (stops B, E and F).
- By trainEast Acton (Central line) is about a 12-minute walk; White City (Central) about 14 minutes; Wood Lane (Circle, Hammersmith & City) about 16 minutes.
Shops, food and facilities
- AMT café (main entrance)
- Restaurant and cashpoint in neighbouring Hammersmith Hospital
- Free NHS Wi-Fi
How Imperial College Healthcare NHS Trust performs
NHS England publishes waiting times for Imperial College Healthcare NHS Trust as a whole, covering Queen Charlotte's & Chelsea Hospital and the trust’s other hospitals.
Waiting-list data: July 2026Published by NHS England on · next release expected 8 October 2026 · sources
NHSQueue score: 6.0 out of 10
Better than mostImperial College Healthcare ranks 42 of 126 NHS hospital trusts in England on the latest official figures.
- Waiting list (share within 18 weeks)better than 76% of trusts
- A&E (seen within 4 hours)better than 69% of trusts
- Diagnostic tests (waiting under 6 weeks)better than 74% of trusts
- Cancer (28-day and 62-day standards)better than 32% of trusts
- CQC inspection ratingbetter than 25% of trusts
Each measure is compared with every other NHS hospital trust, then combined: waiting list 35%, A&E 20%, tests 15%, cancer 15%, CQC 15%. How the score works
Waiting list for planned treatment
11.1 weeksD wait grade
median wait · 69.9% under 18 weeks · 83,496 waiting
−512 waiting vs June 2026
Waiting times by specialty
A&E
76.4%
seen within 4 hours in August 2026 · 23,999 attendances
England: 75.0%
A&E waiting times
Diagnostic tests (MRI, CT, endoscopy…)
9.2%
waiting 6+ weeks · 18,323 waiting for a test
July 2026 · standard: under 1%
Test waits
Cancer: diagnosed within 28 days
82.3%
65.9% treated within 62 days
July 2026 · standard 75%
Cancer waiting times
Other hospitals run by Imperial College Healthcare
- St Mary's HospitalA&E open 24 hours · Praed Street, London W2 1NY
- Charing Cross HospitalA&E open 24 hours · Fulham Palace Road, London W6 8RF
- Hammersmith HospitalUrgent treatment centre · Du Cane Road, London W12 0HS
- Western Eye Hospital153-173 Marylebone Road, London NW1 5QH
Imperial College Healthcare NHS Trust: all hospitals and contact details →
Queen Charlotte's & Chelsea Hospital: common questions
What is the phone number for Queen Charlotte's & Chelsea Hospital?
The main number for Queen Charlotte's & Chelsea Hospital is 020 3313 1111. Other useful numbers: maternity helpline 020 3312 6135; appointments (booking team) 020 3313 5000. For help with a complaint or concern, PALS is on 020 3312 7777.
How much is parking at Queen Charlotte's & Chelsea Hospital?
A small number of pay-and-display bays outside the main entrance on Du Cane Road, on Artillery Lane and at the north entrance (zone N), paid by cash, card or contactless. Off-site parking at the Wormwood Scrubs council car park (via Artillery Lane). Inside the ULEZ. Charges: per hour: £2.40. 2 disabled bays outside the hospital plus 18 more across the shared site, free for Blue Badge holders.
Where is Queen Charlotte's & Chelsea Hospital?
Queen Charlotte's & Chelsea Hospital is at Du Cane Road, London W12 0HS. It is run by Imperial College Healthcare NHS Trust. By bus: Routes 7, 70, 72, 272, 283 and night bus N7 stop outside on Du Cane Road (stops B, E and F).
Sources: NHS England statistics on referral to treatment (RTT) waiting times (July 2026), A&E attendances (August 2026), diagnostic waiting times (DM01) and cancer waiting times, published 10 September 2026; hospital sites from the nhs.uk organisation data. Figures are checked against the official national totals before every update.
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