North West · LA9 7RG
Westmorland General Hospital
Westmorland General Hospital in Kendal is the trust's headquarters and provides planned operations, outpatient clinics and the midwife-led Helme Chase Maternity Unit. Its Urgent Treatment Centre treats non-life-threatening problems such as sprains, broken bones and minor illnesses (x-ray 9am–8pm, last appointment 10pm, overnight GP cover); it is not an A&E.
Contact details, visiting and parking from the hospital’s official website, checked on 26 September 2026. Please check with the hospital before you travel.
Westmorland General Hospital phone numbers
Main switchboard01539 732288- Urgent Treatment Centre01539 716570
- Appointments enquiriesTrust-wide01539 716998
- Helme Chase Maternity Unit01539 795375
- X-ray01539 715602
- PALS (patient advice and liaison)Answerphone: leave your name and number and the team will call back01539 715577
PALS email: Patient.Relations@mbht.nhs.uk
In an emergency call 999. For urgent medical advice call NHS 111.
Where is Westmorland General Hospital?
Burton Road, Kendal, Cumbria, LA9 7RG
Directions in Google MapsNearest NHS hospitals
Visiting times at Westmorland General Hospital
Adult wards
Up to 2 visitorsWard 6 (orthopaedic rehabilitation) 2pm–4.30pm and 6pm–7.45pm; Ward 7 (elective orthopaedic and surgical) 2pm–5pm and 6pm–7.45pm; maximum 2 visitors per patient
Maternity
Helme Chase: open visiting for partners and children; other visitors 3pm–4pm and 7pm–8pm (with the parents' permission)
No plants or flowers; children must be supervised.
Parking at Westmorland General Hospital
Main pay and display patient and visitor car park (coins, cards, contactless); Blue Badge bays near all main entrances; limited free 30-minute short-stay spaces in front of entrances.
- up to 1 hour£2.00
- up to 2 hours£3.00
- up to 4 hours£4.50
- up to 8 hours£9.00
- up to 24 hours£12.00
- weekly permit (from the General Office)£12.50
Free or reduced parking: Free for Blue Badge holders (badge and clock displayed); they may use any space in the main car park.
Getting there
- By busRoutes 40, 41 and 41A run regularly between Kendal town centre and the hospital.
- By trainOxenholme Lake District station, about 1.5 miles away
Shops, food and facilities
- Restaurant (level 1, Mon–Fri 9am–2pm)
- 2go Café (Mon–Fri 8am–5.30pm)
- Royal Voluntary Service shop and tea bar (near outpatients entrance)
- 24-hour vending area
- Changing Places toilet (24 hours)
- Free NHS Wi-Fi
- General Office (level 2, opposite main reception)
How University Hospitals of Morecambe Bay NHS Foundation Trust performs
NHS England publishes waiting times for University Hospitals of Morecambe Bay NHS Foundation Trust as a whole, covering Westmorland General Hospital and the trust’s other hospitals.
Waiting-list data: July 2026Published by NHS England on · next release expected 8 October 2026 · sources
NHSQueue score: 5.7 out of 10
Better than mostUniversity Hospitals of Morecambe Bay ranks 48 of 126 NHS hospital trusts in England on the latest official figures.
- Waiting list (share within 18 weeks)better than 73% of trusts
- A&E (seen within 4 hours)better than 50% of trusts
- Diagnostic tests (waiting under 6 weeks)better than 72% of trusts
- Cancer (28-day and 62-day standards)better than 43% of trusts
- CQC inspection ratingbetter than 25% of trusts
Each measure is compared with every other NHS hospital trust, then combined: waiting list 35%, A&E 20%, tests 15%, cancer 15%, CQC 15%. How the score works
Waiting list for planned treatment
10.5 weeksD wait grade
median wait · 68.6% under 18 weeks · 36,259 waiting
+633 waiting vs June 2026
Waiting times by specialty
A&E
72.7%
seen within 4 hours in August 2026 · 14,370 attendances
England: 75.0%
A&E waiting times
Diagnostic tests (MRI, CT, endoscopy…)
10.4%
waiting 6+ weeks · 10,111 waiting for a test
July 2026 · standard: under 1%
Test waits
Cancer: diagnosed within 28 days
78.4%
72.4% treated within 62 days
July 2026 · standard 75%
Cancer waiting times
Other hospitals run by University Hospitals of Morecambe Bay
- Royal Lancaster InfirmaryA&E open 24 hours · Ashton Road, Lancaster, Lancashire, LA1 4RP
- Furness General HospitalA&E open 24 hours · Dalton Lane, Barrow-in-Furness, Cumbria, LA14 4LF
University Hospitals of Morecambe Bay NHS Foundation Trust: all hospitals and contact details →
Westmorland General Hospital: common questions
What is the phone number for Westmorland General Hospital?
The main number for Westmorland General Hospital is 01539 732288. Other useful numbers: urgent treatment centre 01539 716570; appointments enquiries 01539 716998; helme chase maternity unit 01539 795375. For help with a complaint or concern, PALS is on 01539 715577.
What are the visiting times at Westmorland General Hospital?
Adult wards: Ward 6 (orthopaedic rehabilitation) 2pm–4.30pm and 6pm–7.45pm; Ward 7 (elective orthopaedic and surgical) 2pm–5pm and 6pm–7.45pm; maximum 2 visitors per patient. Maternity: Helme Chase: open visiting for partners and children; other visitors 3pm–4pm and 7pm–8pm (with the parents' permission). Check with the ward before you travel, as times can change.
How much is parking at Westmorland General Hospital?
Main pay and display patient and visitor car park (coins, cards, contactless); Blue Badge bays near all main entrances; limited free 30-minute short-stay spaces in front of entrances. Charges: up to 1 hour: £2.00, up to 2 hours: £3.00, up to 4 hours: £4.50, up to 8 hours: £9.00. Free for Blue Badge holders (badge and clock displayed); they may use any space in the main car park.
Where is Westmorland General Hospital?
Westmorland General Hospital is at Burton Road, Kendal, Cumbria, LA9 7RG. It is run by University Hospitals of Morecambe Bay NHS Foundation Trust. By bus: Routes 40, 41 and 41A run regularly between Kendal town centre and the hospital.
Does Westmorland General Hospital have an A&E?
Westmorland General Hospital has a urgent treatment centre for minor injuries and illnesses, not a full A&E. In a life-threatening emergency call 999.
Sources: NHS England statistics on referral to treatment (RTT) waiting times (July 2026), A&E attendances (August 2026), diagnostic waiting times (DM01) and cancer waiting times, published 10 September 2026; hospital sites from the nhs.uk organisation data. Figures are checked against the official national totals before every update.
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