West Midlands · B9 5SS
Heartlands Hospital
Heartlands Hospital is a large acute hospital in Bordesley Green, east Birmingham, with an adult Emergency Department and a children's emergency department open 24 hours. It has a maternity unit with delivery suite, antenatal clinic and triage (in the Heartlands Treatment Centre) and a neonatal unit.
Contact details, visiting and parking from the hospital’s official website, checked on 26 September 2026. Please check with the hospital before you travel.
Heartlands Hospital phone numbers
Main switchboard0121 424 2000- Appointments (Booking Centre)Mon–Fri 8.30am–6pm0121 371 7070
- Emergency Department (A&E)0121 424 0265
- Maternity (triage, midwife and appointments)Central line for Good Hope, Heartlands and Solihull0121 424 2729
- Delivery Suite0121 424 3514
- PALS0121 424 0808
In an emergency call 999. For urgent medical advice call NHS 111.
Where is Heartlands Hospital?
Bordesley Green East, Birmingham, B9 5SS
Directions in Google MapsNearest NHS hospitals
Visiting times at Heartlands Hospital
Adult wards
11am – 8pm
Up to 2 visitors11am–8pm on adult wards, up to 2 visitors per patient at any time; no booking needed
Maternity
One support partner 24 hours (can swap once a day, not 10pm–6am); a second partner in established labour; on antenatal and postnatal wards 2 named adults 2pm–4pm and 6pm–8pm; siblings of the baby at the same times
Children's wards
Parents at any time; one other adult with a parent present, maximum 2 at a time. Neonatal unit: parents any time, 2 nominated grandparents for a 2-hour slot within 11am–8pm
Intensive care
11am – 7pm
Children are not generally allowed to visit adult wards except in exceptional circumstances. No children on the delivery suite. No visiting in day case/assessment areas.
Parking at Heartlands Hospital
Public car park by the main entrance with limited capacity; pay at the machine just before leaving (cash, credit or debit card). 30-minute drop-off ticket is free.
- 30 minutesFree
- up to 2 hours£3.10
- up to 4 hours£5.10
- up to 6 hours£7.20
- up to 24 hours£10.20
- 3 day ticket£12.30
- 7 day ticket£20.40
- 7 day ticket (Neonatal Unit)£10.20
- 14 day ticket£25.50
- 28 day ticket£41.00
Free or reduced parking: Free for Blue Badge holders (show badge at main reception for a free exit ticket). A 20-exit card (90 days, £10) is available to chemotherapy, palliative care, renal and Ward 26 patients and their visitors.
Getting there
- By busSeveral bus routes stop on Bordesley Green East, about 3 minutes' walk; route numbers are not listed (the trust links to Transport for West Midlands)
- By trainStechford station, about 30 minutes' walk
Shops, food and facilities
- Marks & Spencer (main entrance, first level)
- Pharmacy (main entrance, first level)
How University Hospitals Birmingham NHS Foundation Trust performs
NHS England publishes waiting times for University Hospitals Birmingham NHS Foundation Trust as a whole, covering Heartlands Hospital and the trust’s other hospitals.
Waiting-list data: July 2026Published by NHS England on · next release expected 8 October 2026 · sources
NHSQueue score: 4.6 out of 10
Around averageUniversity Hospitals Birmingham ranks 70 of 126 NHS hospital trusts in England on the latest official figures.
- Waiting list (share within 18 weeks)better than 63% of trusts
- A&E (seen within 4 hours)better than 28% of trusts
- Diagnostic tests (waiting under 6 weeks)better than 7% of trusts
- Cancer (28-day and 62-day standards)better than 71% of trusts
Each measure is compared with every other NHS hospital trust, then combined: waiting list 35%, A&E 20%, tests 15%, cancer 15%, CQC 15%. How the score works
Waiting list for planned treatment
11.6 weeksD wait grade
median wait · 67.2% under 18 weeks · 94,792 waiting
+1,455 waiting vs June 2026
Waiting times by specialty
A&E
68.9%
seen within 4 hours in August 2026 · 45,429 attendances
England: 75.0%
A&E waiting times
Diagnostic tests (MRI, CT, endoscopy…)
40.2%
waiting 6+ weeks · 47,351 waiting for a test
July 2026 · standard: under 1%
Test waits
Cancer: diagnosed within 28 days
86.7%
72.0% treated within 62 days
July 2026 · standard 75%
Cancer waiting times
Other hospitals run by University Hospitals Birmingham
- Queen Elizabeth Hospital BirminghamA&E open 24 hours · Mindelsohn Way, Edgbaston, Birmingham, B15 2GW
- Good Hope HospitalA&E open 24 hours · Rectory Road, Sutton Coldfield, Birmingham, B75 7RR
- Solihull HospitalUrgent treatment centre · 8am–8pm daily · Lode Lane, Solihull, B91 2JL
University Hospitals Birmingham NHS Foundation Trust: all hospitals and contact details →
Heartlands Hospital: common questions
What is the phone number for Heartlands Hospital?
The main number for Heartlands Hospital is 0121 424 2000. Other useful numbers: appointments (booking centre) 0121 371 7070; emergency department (a&e) 0121 424 0265; maternity (triage, midwife and appointments) 0121 424 2729. For help with a complaint or concern, PALS is on 0121 424 0808.
What are the visiting times at Heartlands Hospital?
Adult wards: 11am–8pm on adult wards, up to 2 visitors per patient at any time; no booking needed. Maternity: One support partner 24 hours (can swap once a day, not 10pm–6am); a second partner in established labour; on antenatal and postnatal wards 2 named adults 2pm–4pm and 6pm–8pm; siblings of the baby at the same times. Children's wards: Parents at any time; one other adult with a parent present, maximum 2 at a time. Neonatal unit: parents any time, 2 nominated grandparents for a 2-hour slot within 11am–8pm. Check with the ward before you travel, as times can change.
How much is parking at Heartlands Hospital?
Public car park by the main entrance with limited capacity; pay at the machine just before leaving (cash, credit or debit card). 30-minute drop-off ticket is free. Charges: 30 minutes: Free, up to 2 hours: £3.10, up to 4 hours: £5.10, up to 6 hours: £7.20. Free for Blue Badge holders (show badge at main reception for a free exit ticket). A 20-exit card (90 days, £10) is available to chemotherapy, palliative care, renal and Ward 26 patients and their visitors.
Where is Heartlands Hospital?
Heartlands Hospital is at Bordesley Green East, Birmingham, B9 5SS. It is run by University Hospitals Birmingham NHS Foundation Trust. By bus: Several bus routes stop on Bordesley Green East, about 3 minutes' walk; route numbers are not listed (the trust links to Transport for West Midlands).
Does Heartlands Hospital have an A&E?
Yes. Heartlands Hospital has an emergency department (24 hours, 7 days). Across University Hospitals Birmingham NHS Foundation Trust, 68.9% of 45,429 A&E attendances ended within 4 hours in August 2026.
Sources: NHS England statistics on referral to treatment (RTT) waiting times (July 2026), A&E attendances (August 2026), diagnostic waiting times (DM01) and cancer waiting times, published 10 September 2026; hospital sites from the nhs.uk organisation data. Figures are checked against the official national totals before every update.
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