South West · GL53 7AN
Cheltenham General Hospital
Cheltenham General Hospital is an acute hospital in Cheltenham with a consultant-led A&E from 8am to 8pm and a nurse-led service overnight; life-threatening emergencies go to Gloucestershire Royal at night. It has an oncology centre, a day surgery unit and the Thirlestaine Breast Centre, and houses the trust headquarters.
Contact details, visiting and parking from the hospital’s official website, checked on 26 September 2026. Please check with the hospital before you travel.
Cheltenham General Hospital phone numbers
Main switchboard0300 422 2222Both hospitals; ask for any ward or department- Outpatient appointments (Central Booking Office)Mon–Thu 8.30am–4.30pm, Fri 8am–4pm0300 422 4500
- Imaging bookings (X-ray, MRI, CT)0300 422 4488
- Ultrasound scan (Cheltenham)0300 422 2354
- Maternity advice line / triage24/70300 422 5541
- Parking office (Saba)Mon–Sat 9am–5pm0300 422 4174
- PALS (patient advice and liaison)Voicemail; calls and emails answered Mon–Fri 9am–4pm0800 019 3282
PALS email: ghn-tr.pals.gloshospitals@nhs.net
In an emergency call 999. For urgent medical advice call NHS 111.
Where is Cheltenham General Hospital?
Sandford Road, Cheltenham, Gloucestershire, GL53 7AN
Directions in Google MapsNearest NHS hospitals
Visiting times at Cheltenham General Hospital
Adult wards
11am – 8pm
Up to 2 visitors11am–8pm; up to 2 visitors per patient at a time (visitors can change)
Children's wards
Generally parents, carers or guardians only, maximum 2 per child at a time; discuss sibling visits with the nurse in charge
Some wards have a rest period with no visiting. Ask the nurse in charge about longer visits for exceptional reasons. One parent or guardian may accompany an under-16 to the Emergency Department.
Parking at Cheltenham General Hospital
Three car parks run by Saba Parking. Pay on exit at Sandford Road Car Park (ticket at the barrier, pay by cash, card or contactless; 20-minute drop-off grace); pay and display (cashless or Saba app) at College Road and Thirlestaine (Breast Centre) car parks. Lost ticket: full daily rate. Parking shop outside the 'pillars' entrance.
- up to 1 hour£2.90
- up to 2 hours£5.70
- up to 3 hours£8.00
- up to 4 hours£9.50
- up to 6 hours£11.60
- up to 24 hours£15.90
Free or reduced parking: Blue Badge holders park free in accessible spaces (or other spaces if none are free, badge displayed). Free for parents staying overnight with children on children's wards, dialysis outpatients, oncology patients (permit for the oncology car park) and Carer's Passport holders. Weekly (£23) or fortnightly (£46) permits for long-stay inpatients' visitors and similar cases.
Getting there
- By busPulham's 99 bus runs between Cheltenham General and Gloucestershire Royal. The trust refers to the Gloucestershire public transport information website or Traveline (0871 200 22 33) for other routes; no route numbers are listed.
Shops, food and facilities
- Blue Spa Restaurant (near the pillars entrance)
- Glasshouse Coffee Shop (weekdays)
- GMS shops (Oncology Centre and St Luke's Wing)
- Vending machines
How Gloucestershire Hospitals NHS Foundation Trust performs
NHS England publishes waiting times for Gloucestershire Hospitals NHS Foundation Trust as a whole, covering Cheltenham General Hospital and the trust’s other hospitals.
Waiting-list data: July 2026Published by NHS England on · next release expected 8 October 2026 · sources
NHSQueue score: 4.9 out of 10
Around averageGloucestershire Hospitals ranks 65 of 126 NHS hospital trusts in England on the latest official figures.
- Waiting list (share within 18 weeks)better than 83% of trusts
- A&E (seen within 4 hours)better than 16% of trusts
- Diagnostic tests (waiting under 6 weeks)better than 49% of trusts
- Cancer (28-day and 62-day standards)better than 36% of trusts
- CQC inspection ratingbetter than 25% of trusts
Each measure is compared with every other NHS hospital trust, then combined: waiting list 35%, A&E 20%, tests 15%, cancer 15%, CQC 15%. How the score works
Waiting list for planned treatment
10.8 weeksD wait grade
median wait · 72.0% under 18 weeks · 69,444 waiting
−424 waiting vs June 2026
Waiting times by specialty
A&E
64.8%
seen within 4 hours in August 2026 · 14,185 attendances
England: 75.0%
A&E waiting times
Diagnostic tests (MRI, CT, endoscopy…)
18.3%
waiting 6+ weeks · 14,893 waiting for a test
July 2026 · standard: under 1%
Test waits
Cancer: diagnosed within 28 days
74.4%
74.6% treated within 62 days
July 2026 · standard 75%
Cancer waiting times
Other hospitals run by Gloucestershire Hospitals
Gloucestershire Hospitals NHS Foundation Trust: all hospitals and contact details →
Cheltenham General Hospital: common questions
What is the phone number for Cheltenham General Hospital?
The main number for Cheltenham General Hospital is 0300 422 2222. Other useful numbers: outpatient appointments (central booking office) 0300 422 4500; imaging bookings (x-ray, mri, ct) 0300 422 4488; ultrasound scan (cheltenham) 0300 422 2354. For help with a complaint or concern, PALS is on 0800 019 3282.
What are the visiting times at Cheltenham General Hospital?
Adult wards: Adult wards 11am–8pm; up to 2 visitors per patient at a time (visitors can change). Children's wards: Children's wards: generally parents, carers or guardians only, maximum 2 per child at a time; discuss sibling visits with the nurse in charge. Check with the ward before you travel, as times can change.
How much is parking at Cheltenham General Hospital?
Three car parks run by Saba Parking. Pay on exit at Sandford Road Car Park (ticket at the barrier, pay by cash, card or contactless; 20-minute drop-off grace); pay and display (cashless or Saba app) at College Road and Thirlestaine (Breast Centre) car parks. Lost ticket: full daily rate. Parking shop outside the 'pillars' entrance. Charges: up to 1 hour: £2.90, up to 2 hours: £5.70, up to 3 hours: £8.00, up to 4 hours: £9.50. Blue Badge holders park free in accessible spaces (or other spaces if none are free, badge displayed). Free for parents staying overnight with children on children's wards, dialysis outpatients, oncology patients (permit for the oncology car park) and Carer's Passport holders. Weekly (£23) or fortnightly (£46) permits for long-stay inpatients' visitors and similar cases.
Where is Cheltenham General Hospital?
Cheltenham General Hospital is at Sandford Road, Cheltenham, Gloucestershire, GL53 7AN. It is run by Gloucestershire Hospitals NHS Foundation Trust. By bus: Pulham's 99 bus runs between Cheltenham General and Gloucestershire Royal. The trust refers to the Gloucestershire public transport information website or Traveline (0871 200 22 33) for other routes; no route numbers are listed.
Does Cheltenham General Hospital have an A&E?
Yes. Cheltenham General Hospital has an emergency department (Consultant-led A&E 8am–8pm daily; nurse-led service 8pm–8am (blue-light emergencies go to Gloucestershire Royal overnight)). Across Gloucestershire Hospitals NHS Foundation Trust, 64.8% of 14,185 A&E attendances ended within 4 hours in August 2026.
Sources: NHS England statistics on referral to treatment (RTT) waiting times (July 2026), A&E attendances (August 2026), diagnostic waiting times (DM01) and cancer waiting times, published 10 September 2026; hospital sites from the nhs.uk organisation data. Figures are checked against the official national totals before every update.
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