London · RM7 0AG
Queen's Hospital
Queen's Hospital is a large acute hospital in Romford with a 24-hour Emergency Department that sees about 150,000 walk-in and ambulance patients a year, including a minors area run by emergency nurse practitioners. All of the trust's births take place here, in one of the country's largest maternity services (around 7,000 babies in 2025), and the hospital also has a haematology and oncology centre (Sunflower Suite) and a renal unit with their own entrances.
Contact details, visiting and parking from the hospital’s official website, checked on 26 September 2026. Please check with the hospital before you travel.
Queen's Hospital phone numbers
Main switchboard0330 400 43333.5p a minute; local number 01708 435 000- 24-hour maternity helplineConcerns about your pregnancy or newborn, 7 days a week01708 503 742
- Cashiers officeULEZ/Congestion Charge and travel cost claims; Mon–Fri 8.30am–4pm, closed 1pm–2pm01708 435 015
- PALS (patient advice and liaison)Phone Mon–Fri 9am–5pm; in person Mon–Fri 10am–12pm and 2pm–4pm. Queen's Hospital number; King George Hospital PALS is 0208 970 823401708 435 454
In an emergency call 999. For urgent medical advice call NHS 111.
Where is Queen's Hospital?
Rom Valley Way, Romford, Essex, RM7 0AG
Directions in Google MapsNearest NHS hospitals
Visiting times at Queen's Hospital
Adult wards
11am – 7pm
11am–7pm, 7 days a week; 2 visitors at the bedside at a time
Maternity
2 birth partners in labour; 1 birth partner can stay 24 hours on antenatal and postnatal wards; 2 adults plus your own children 11am–8pm
Children's wards
1 parent or carer 24 hours a day; 2 visitors at the bedside between 7am and 9pm
Intensive care
Unit: 2pm–7pm, 2 people at a time
Neonatal Intensive Care Unit: family, friends and carers 24 hours. A&E, SDEC and outpatients: one person can accompany the patient. Flexible visiting for patients at end of life or with dementia, a learning disability or mental health needs. Report to the nurses' station on arrival. The main entrance is open 5.30am–9pm (exit until 10pm); use the Emergency Department entrance after that.
Parking at Queen's Hospital
Multi-storey car park with ANPR barriers (ground, first and part of the second floor for patients and visitors); pay at the machines between the main entrance and the car park (cash or contactless) before leaving. Drop-off bays for the maternity unit, emergency department and nursery. Same charges as King George Hospital.
- up to 30 minutesFree
- up to 1 hour£1.80
- 1 to 2 hours£3.60
- 2 to 3 hours£5.40
- 3 to 6 hours£7.50
- 6 to 9 hours£11.00
- 9 to 12 hours£15.00
- 12 hours +£18.00
Free or reduced parking: Blue Badge holders park free in the dedicated car park at the front of the hospital. Free on treatment days for chemotherapy/radiotherapy patients (oncology car park by the Sunflower Suite; ticket from Oncology reception). Up to 5 days free for inpatients, relatives of patients at end of life or with AML, next of kin of ITU/HDU patients and parents of babies/children in NICU, SCBU or Tropical Lagoon; up to 2 days for maternity birth partners. Motorcycles free.
Getting there
- By busBus station inside the hospital grounds served by routes 5, 128, 175, 193, 365, 496, 498 and 499. Routes 103 and 174 stop on Oldchurch Road (5-minute walk); 248 and 294 on South Street (10-minute walk). Nearest tube: Dagenham Heathway then bus 175, or Hornchurch then bus 193.
- By trainRomford station (Elizabeth line, London Overground, Greater Anglia) is a 15-minute walk; buses 128, 175, 193, 365 and 496 link it with the hospital
Shops, food and facilities
- Costa Coffee (main atrium)
- Restaurant (main atrium)
- Go Shop convenience store
- Fruit stall outside the main entrance
- Cash machines (atrium and outside the main entrance)
- Vending machines
- Free Wi-Fi (paid premium Wi-Fi available)
- Free taxi phone
- Baby feeding area near the pharmacy
How Barking, Havering and Redbridge University Hospitals NHS Trust performs
NHS England publishes waiting times for Barking, Havering and Redbridge University Hospitals NHS Trust as a whole, covering Queen's Hospital and the trust’s other hospitals.
Waiting-list data: July 2026Published by NHS England on · next release expected 8 October 2026 · sources
NHSQueue score: 5.8 out of 10
Better than mostBarking, Havering and Redbridge University Hospitals ranks 47 of 126 NHS hospital trusts in England on the latest official figures.
- Waiting list (share within 18 weeks)better than 73% of trusts
- A&E (seen within 4 hours)better than 91% of trusts
- Diagnostic tests (waiting under 6 weeks)better than 8% of trusts
- Cancer (28-day and 62-day standards)better than 64% of trusts
- CQC inspection ratingbetter than 25% of trusts
Each measure is compared with every other NHS hospital trust, then combined: waiting list 35%, A&E 20%, tests 15%, cancer 15%, CQC 15%. How the score works
Waiting list for planned treatment
11.4 weeksD wait grade
median wait · 68.6% under 18 weeks · 67,654 waiting
−1,244 waiting vs June 2026
Waiting times by specialty
A&E
81.9%
seen within 4 hours in August 2026 · 29,984 attendances
England: 75.0%
A&E waiting times
Diagnostic tests (MRI, CT, endoscopy…)
39.9%
waiting 6+ weeks · 23,380 waiting for a test
July 2026 · standard: under 1%
Test waits
Cancer: diagnosed within 28 days
80.2%
74.7% treated within 62 days
July 2026 · standard 75%
Cancer waiting times
Other hospitals run by Barking, Havering and Redbridge University Hospitals
Barking, Havering and Redbridge University Hospitals NHS Trust: all hospitals and contact details →
Queen's Hospital: common questions
What is the phone number for Queen's Hospital?
The main number for Queen's Hospital is 0330 400 4333. Other useful numbers: 24-hour maternity helpline 01708 503 742; cashiers office 01708 435 015. For help with a complaint or concern, PALS is on 01708 435 454.
What are the visiting times at Queen's Hospital?
Adult wards: 11am–7pm, 7 days a week; 2 visitors at the bedside at a time. Maternity: 2 birth partners in labour; 1 birth partner can stay 24 hours on antenatal and postnatal wards; 2 adults plus your own children 11am–8pm. Children's wards: 1 parent or carer 24 hours a day; 2 visitors at the bedside between 7am and 9pm. Check with the ward before you travel, as times can change.
How much is parking at Queen's Hospital?
Multi-storey car park with ANPR barriers (ground, first and part of the second floor for patients and visitors); pay at the machines between the main entrance and the car park (cash or contactless) before leaving. Drop-off bays for the maternity unit, emergency department and nursery. Same charges as King George Hospital. Charges: up to 30 minutes: Free, up to 1 hour: £1.80, 1 to 2 hours: £3.60, 2 to 3 hours: £5.40. Blue Badge holders park free in the dedicated car park at the front of the hospital. Free on treatment days for chemotherapy/radiotherapy patients (oncology car park by the Sunflower Suite; ticket from Oncology reception). Up to 5 days free for inpatients, relatives of patients at end of life or with AML, next of kin of ITU/HDU patients and parents of babies/children in NICU, SCBU or Tropical Lagoon; up to 2 days for maternity birth partners. Motorcycles free.
Where is Queen's Hospital?
Queen's Hospital is at Rom Valley Way, Romford, Essex, RM7 0AG. It is run by Barking, Havering and Redbridge University Hospitals NHS Trust. By bus: Bus station inside the hospital grounds served by routes 5, 128, 175, 193, 365, 496, 498 and 499. Routes 103 and 174 stop on Oldchurch Road (5-minute walk); 248 and 294 on South Street (10-minute walk). Nearest tube: Dagenham Heathway then bus 175, or Hornchurch then bus 193.
Does Queen's Hospital have an A&E?
Yes. Queen's Hospital has an emergency department (24 hours, 7 days). Across Barking, Havering and Redbridge University Hospitals NHS Trust, 81.9% of 29,984 A&E attendances ended within 4 hours in August 2026.
Sources: NHS England statistics on referral to treatment (RTT) waiting times (July 2026), A&E attendances (August 2026), diagnostic waiting times (DM01) and cancer waiting times, published 10 September 2026; hospital sites from the nhs.uk organisation data. Figures are checked against the official national totals before every update.
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